Improvement of the resume-upload process in CareerBuilder's Job Seeker Platform, to provide a better user experience and increase resume uploads.
Unauthenticated users would start the Resume-Upload Process, but hit a road block when they were asked to register without completing their task, nor were they being presented with value propositions.
They were redirected to a different page where they would have to fill out a lengthy registration form - decreasing users' comfort and trust towards CareerBuilder. This process resulted in a waste of time at best, and in extreme cases, users left the process altogether due to frustration.
To solve this issue a twofold solution was needed.
The new flow allows the job seeker to upload a resume, save it and then create an account if they need to. All within the same page.
As the wireframes show, the UI was updated to reflect the new architecture and keep the process contained within one page.
Some of the simple yet very effective changes were:
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